Privacy Policy

Last updated: January 2025

ITCS Sarl ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website itcs.lu.

1. Information We Collect

We may collect information about you in a variety of ways:

Personal Data: When you use our contact form, we collect your name, email address, and any message content you provide.
Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer support
Send you information about our services (only if you have consented)
Improve our website and services
Comply with legal obligations

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

Consent: When you submit our contact form, you consent to us processing your data to respond to your inquiry.
Legitimate Interest: We may process data for our legitimate business interests, such as improving our services.
Legal Obligation: We may process data to comply with legal requirements.

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically no longer than 2 years for contact form submissions, unless a longer retention period is required by law.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Request correction of inaccurate data
Erasure: Request deletion of your personal data
Restriction: Request restriction of processing
Portability: Request transfer of your data
Objection: Object to processing of your data

To exercise these rights, contact us at contact@itcs.lu.

6. Cookies

Our website may use cookies to enhance your experience. You can set your browser to refuse cookies, but this may limit certain website functionality.

7. Third-Party Services

We use the following third-party services:

EmailJS: To process contact form submissions
Google reCAPTCHA: To prevent spam submissions

These services have their own privacy policies governing the use of your information.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

9. International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place for such transfers.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

ITCS Sarl
33 bd Prince Henri
L-1724 Luxembourg
Email: contact@itcs.lu
Phone: +352 661 134 259

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated revision date.